Help & Support
How can we help?
Answers to the most common questions about Roomly, and a direct line to the people who build it.
Contact support
Email us and we reply within 24 hours.
Email supportfakher.hakim@bridge-softwares.com
Writing from the app is quickest: open Profile, tap Help & Support, and your User ID is added to the email for you. You can also copy it from the User ID row in Profile.
FAQ
Common questions
How does Roomly redesign my room?
Add a photo of your room, choose the room type and a style, then pick a budget and how much should change, from a light refresh to a full redesign. Roomly returns a redesigned photo of that same room along with the list of changes that produced it, usually in under a minute. Every result is checked against your original photo so the walls, windows and doors stay where they are. Designing is part of Roomly Pro.
How do I manage or cancel my subscription?
Subscriptions are billed and managed by Apple or Google, so you manage or cancel them in your store account: App Store subscriptions on iPhone and iPad, or Google Play subscriptions on Android. Cancelling takes effect at the end of the current period, and you keep access until then.
How do I restore my purchases?
Open Profile and tap Restore Purchases while signed in to the same Apple ID or Google account you bought with. If nothing is found, the app tells you there are no purchases to restore; email us with your User ID and we will look into it.
How do I delete my account?
Open Profile and tap Delete Account. This permanently removes your account and every design you have made, and it cannot be undone. Deleting your account does not cancel a subscription, so cancel it in your store account first. You can also ask us by email to delete your account.
What happens to my photos?
Your photos are used only to create your designs. We never sell them or use them to train AI models. Read the full details in our Privacy Policy.
Get Roomly
Roomly is available for iPhone, iPad and Android.